Terms and Conditions
Terms and Conditions of One Percent Clay
Last Updated: March 15, 2025
Welcome to One Percent Clay (hereinafter referred to as “we” or “our company”). By accessing or using our website www.opclay.com (hereinafter referred to as “this website”), you agree to comply with and be bound by the following terms and conditions (hereinafter referred to as “these Terms”). If you do not agree to these Terms, please do not use this website.
1. General Information
- Business Overview:
One Percent Clay is an online store specializing in ceramic products. This website is operated from China, and we offer international shipping services, primarily to customers in Europe and the United States. - Contact Information:
If you have any questions, please contact us at support@opclay.com.
2. Website Usage Rules
- Eligibility:
By using this website, you confirm that you are at least 18 years old or have obtained consent from a legal guardian. - Account Registration:
You may need to create an account to complete a purchase. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. - Prohibited Conduct:
You agree not to:- Use this website for any unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Interfere with the normal operation of this website.
3. Products and Orders
- Product Descriptions:
We strive to ensure that the descriptions and images of our ceramic products are accurate, but we do not guarantee that all details are completely error-free. Colors may vary slightly due to screen display differences. - Order Confirmation:
All orders are subject to stock availability and confirmation. We reserve the right to refuse or cancel orders due to out-of-stock items, pricing errors, or suspected fraud. - Pricing and Currency:
All prices are listed in US Dollars (USD). We reserve the right to adjust prices at any time without prior notice.
4. Payment
- Accepted Payment Methods:
We only accept PayPal payments. By placing an order, you authorize us to charge your PayPal account for the total amount. - Taxes and Duties:
Prices do not include import taxes, duties, or customs fees that may be levied by your country. These fees are the buyer’s responsibility.
5. Shipping and Delivery
- Shipping Location:
All orders are shipped from our warehouse in China. - Free Shipping Policy:
We offer free shipping for orders to Europe and the United States. Delivery times are estimated and may vary due to uncontrollable factors. - Customs and Delays:
We are not responsible for delays caused by customs inspections or other external factors. You must comply with local laws and regulations. - Tracking Information:
A tracking number will be provided via email once your order has been shipped.
6. Returns, Refunds, and Exchanges
- Return & Refund Policy:
Due to the fragile nature of ceramics, we only accept returns for items that are damaged, defective, or incorrect. You must contact us within 14 days of receiving your order to initiate a return or refund request. - Return Process:
Please email support@opclay.com with your order number and proof of the issue (e.g., photos). Once approved, we will provide return instructions. Refunds will be processed within 5-7 business days after receiving and inspecting the returned items, and will be issued via PayPal. - Non-Returnable Items:
Customized products and items damaged due to customer misuse are not eligible for return. - Return Shipping Costs:
Unless the return is due to our error, customers are responsible for return shipping costs.
7. Intellectual Property
- Ownership:
All content on this website (including images, designs, and text) is owned by One Percent Clay and is protected by copyright laws. You may not copy, distribute, or use any content without our written permission. - Trademarks:
“One Percent Clay” and our logo are trademarks of our company and may not be used without authorization.
8. Limitation of Liability
- Disclaimer:
We do not guarantee that this website will be error-free or operate without interruptions. We are not liable for any indirect, incidental, or consequential damages resulting from the use of this website or our products. - Product Usage:
Ceramic products are fragile, and we are not responsible for damages caused by improper handling or use.
9. Privacy Policy
- Data Collection:
To process orders, we collect personal information such as your name, address, and payment details. We do not share your information with third parties, except as necessary to fulfill your order. - Cookies:
We use cookies to enhance your browsing experience. By using this website, you consent to our use of cookies.
10. Governing Law and Dispute Resolution
- Applicable Law:
These Terms are governed by the laws of China. Any disputes will be resolved through negotiation. If no resolution is reached, the dispute will be submitted to a Chinese court. - International Compliance:
We comply with international consumer protection laws, including those in Europe and the United States.
11. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page, and continued use of this website constitutes acceptance of the revised Terms.
12. Contact Us
If you have any questions about these Terms, please contact us at support@opclay.com.
By using One Percent Clay, you confirm that you have read, understood, and agreed to abide by these Terms and Conditions. Thank you for choosing us!